Thanks to previous experiences in client facing roles, our advisers know all about what it means to be truly client-focused. We are proactive in the service we provide, with an ethic of keeping in touch with our clients. We are regularly achieving new accreditations to ensure we really understand the changing marketplace and our client feedback speaks for itself.
In times of financial downturn, we are even more proactive, contacting our clients, providing advice and reassurance of how each individual scenario is best navigated through challenging times. With our time served, we have seen market downturns before and have strong principles of how best to navigate these.
In-house investment committee
Being independent advisers, we are free to choose products and services from the whole marketplace. But where do we start? Through rigorous research, due diligence and analysis we are able to shortlist the most appropriate solutions for individual client needs.
Our solutions are then regularly reviewed by the Investment Committee to ensure expected outcomes remain on track.
We are unbiased in what we do and have no allegiance to any fund manager or provider.
Our aim is to ensure the best possible outcomes to you, our client. Hopefully our 98% client retention record speaks for itself!
In-house compliance manager
We have our own compliance team headed up by our Compliance Manager, Simon Bartlett. Simon is also a fully qualified financial adviser with many years’ experience face to face with clients, so he knows what it’s like from an adviser’s perspective. In addition, Simon has vast experience of compliance, processes and regulation. His team do a great job of ensuring we do everything right. But it doesn’t stop there, further external consultants are also employed to validate our exceptional high standards with regular compliance visits to our offices.
Qualifications and currency
In a fast-moving industry up-to-date knowledge is vital to providing the best client service. As such, all of our advisers hold specialist subject matter qualifications, two of our advisers are qualified Chartered Financial Planners – the industry gold standard for financial advice. We also encourage all staff to engage on professional development programs.
Not only do our advisers have the right pieces of paper, but they also have practical knowledge and experience of how to apply knowledge in client situations. Each of our advisers have over 20 years’ experience in the industry with some of the largest wealth management providers in the world.
We are professional in our approach and aren’t afraid to deal with the complexities of our business. In fact, we specialise in these highly complex matters and are always seeking to better ourselves. This includes working with our clients throughout their lives as their needs change.